Find Your Social Security Office and Hearing Office

How SSA Matches You to a Social Security Office

SSA runs its in-person service through field offices and resident stations. Its Office Locator finds them from an address, city, state or ZIP code. Your field office generally handles the full range of SSA services, from benefit claims to record changes to the paperwork that starts an appeal.

This directory follows the same map. Every ZIP code points to the field office SSA’s locator returns for it, checked October 1, 2026. The ZIP code tool shows that office in one step, and the office by ZIP code guide explains how the assignment works.

If you live in a remote area, your nearest stop may be a resident station. SSA describes these as very small sites in places like community centers, with fewer staff and shorter hours than a field office. Check the hours on its page before you drive.

What Each Office Page Shows

Each of the 1,231 office pages is built from SSA’s office data file, updated March 9, 2026. A page gives you:

• the street address and a map;
• the local phone number;
• the weekly hours, with an open-now label;
• the hearing office that handles appeals from that office;
• the ZIP codes the office serves;
• a table of the nearest other offices.

Take the Denton, Texas office. It sits at 2201 Colorado Blvd, keeps hours of Monday to Friday, 9:00 AM to 4:00 PM, and sends appeals to the Dallas, TX (North) Hearing Office. The Kissimmee, Florida office at 4030 West Vine St. sends its hearings to the Orlando, FL Hearing Office.

Those hours are the norm: 1,194 offices keep the standard schedule of Monday to Friday, 9:00 AM to 4:00 PM. The rest differ, so the page for your office is the one to trust.

When a Phone Call Beats a Trip

SSA says its website is the best way to get help, and that it can often help by phone and save you a trip. Call before you go if you want to:

• check the status of a claim you already filed;
• ask a question about a letter;
• schedule, change or cancel an appointment;
• find out whether your task needs a visit at all.

The national line is 1-800-772-1213 (TTY 1-800-325-0778), 8:00 a.m. to 7:00 p.m. local time, Monday through Friday. SSA says waits are usually shorter in the morning, later in the week and later in the month. Your local office’s own number is on its page in this directory.

Field Offices, Resident Stations, Card Centers and Hearing Offices

Not every SSA location does the same work. Going to the wrong type is the most common wasted trip. Here is how the locations in this directory compare.

Location type	How many	What it handles
Field office	1,188	Generally the full range of services: benefit claims for Social Security and SSI, record changes, cards, Medicare Extra Help, and filing appeals
Resident station	36	A smaller site in a remote area, with limited services and hours
Card center	7	Card services only: a new or replacement card, updating your personal information, or a visit your employer asked for
Hearing and satellite offices	163	Hearings before an administrative law judge after reconsideration
National hearing centers	5	Hearings for cases SSA assigns to them, with no set group of field offices
Video service delivery sites	90	Video links to SSA staff for people in remote or other office areas

The card center rule matters. SSA’s locator says card centers do not take benefit applications or appeals. If you live in New York City, the Manhattan card center at 123 William Street opens at 7:00 AM, but only for card work. The card center guide lists all seven, including the Philadelphia card center and the Twin Cities card center.

A hearing office is not a walk-in service office either. You deal with it only once your appeal reaches the hearing level.

How an Appeal Reaches a Hearing Office

SSA gives you four chances to appeal a decision:

1. Reconsideration, a fresh look by SSA.
2. A hearing with an administrative law judge.
3. A review by the Appeals Council.
4. A lawsuit in federal district court.

You have 60 days after you receive a decision to ask for a hearing. You can file online, mail the forms, or call or write your local field office for help. SSA says appeal requests should generally go through the field offices, so your field office is the front door even for a hearing.

From there, the case moves to the hearing office that serves your field office. That office mails your notices and may call you, so keep your address and phone number current with it. To change the time or place of your hearing, you must ask within 30 days of getting the notice and no later than 5 days before the hearing.

You can attend in one of four ways: in person at an SSA office, by phone from a private place, by video at an SSA office, or by online video on your own phone, tablet or computer. If you need an interpreter, the hearing office provides one free, including American Sign Language.

Some hearing offices cover far more ground than others:

Hearing office	Field offices it serves
Milwaukee, WI	21
Boston, MA	20
Billings, MT	18
Baltimore, MD	16
Des Moines, IA	15
Seattle, WA	15

The hearing office guide walks through the hearing itself, and all hearing offices are listed by state.

Making a Social Security Office Appointment

SSA’s locator tells you to make an appointment before you visit. You start online by answering a few questions, and SSA connects you with the right service. The appointment may be by phone or in person, and SSA will say if you can finish the task online instead.

To change or cancel, use the link in the confirmation email or text SSA sent. If a representative booked it for you, you also need the code they gave you. Without either, call 1-800-772-1213 and say you want to schedule, change or cancel. Help is offered in English, Spanish and other languages.

The appointment guide covers booking step by step. If you live far from an office, the video appointment guide explains how to meet SSA staff on screen.

Before you go, two more guides can save a second trip. The office security guide covers the rules for getting in the door. The interpreter and accessibility guide explains how to ask for language help or an accommodation.

What You Can Do Online Instead

Many people go to an office for tasks SSA now handles online. On ssa.gov you can apply for retirement, disability and Medicare benefits, and appeal a decision. With a personal my Social Security account, you can check the status of an application or appeal, request a replacement card in most areas, print a benefit verification letter, change your address and set up direct deposit.

Not sure which group your task falls in? The visit checker lets you pick a task and see whether SSA lets you do it online, by phone or only in person.

If your office is temporarily closed or serving by appointment only, SSA lists it on its closings page. The closed or moved office guide shows you how to find the office covering for it.

Spotting a Social Security Scam

Criminals pose as SSA by phone, text, email, social media and mail. SSA and its Inspector General describe four signs that show up in almost every scam:

• they claim to be from an agency you know;
• they say there is a problem or a prize;
• they pressure you to act now;
• they tell you to pay a specific way, such as gift cards, gold, prepaid debit cards, wire transfers, cryptocurrency or mailed cash.

Scammers also threaten arrest or say your Social Security number will be suspended. SSA warns that companies and other agencies cannot transfer your call directly to SSA. Social Security will never ask for sensitive information by social media, email or text.

If a contact feels wrong, hang up. Call SSA yourself at 1-800-772-1213 or your local office’s number from its page here. Report the scam to the Office of the Inspector General at oig.ssa.gov/report.