SSA Field Office · Office Code 991
The Hilo Social Security Office is a Social Security field office at 111 E Puainako St, Suite 710, Hilo, HI 96720, phone (855) 572-4860. SSA lists its hours as Monday to Friday, 8:30 AM to 3:30 PM. Appeals from people this office serves are heard at the Honolulu, HI Hearing Office in Honolulu, HI.
111 E Puainako St, Suite 710
Hilo, HI 96720
Call (855) 572-4860 for the Hilo Social Security OfficeDirections to the Hilo Social Security Office
Fax: (833) 950-2766
From SSA's office data (updated March 9, 2026), checked against SSA's Office Locator on October 1, 2026. Closed on federal holidays.
Many tasks don't need this office. With a my Social Security account you can often request a replacement card, change your address or get a benefit letter.
Call (855) 572-4860 or SSA at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday, 8 a.m. to 7 p.m. local time.
Make an appointment first. How to make a Social Security appointment.
Not sure which? Find out if your task needs an office visit.
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SSA's Office of Hearings Operations lists the Honolulu, HI Hearing Office as the hearing office for people the Hilo office serves. If you ask for a hearing after a denied disability or benefits claim, an administrative law judge from this office handles it.
You usually request a hearing online or through your field office, not by visiting the hearing office. How an appeal reaches a hearing. Source: SSA Hearing Office Locator.
| Office | Distance | Phone | Monday hours |
|---|---|---|---|
| Hilo (this office) | (855) 572-4860 | 8:30 AM to 3:30 PM | |
| Wailuku Social Security Office, Wailuku, HI | 124 mi | (855) 572-4863 | 8:30 AM to 3:30 PM |
| Honolulu Social Security Office, Honolulu, HI | 212 mi | (855) 572-4879 | 8:30 AM to 3:30 PM |
| Kapolei Social Security Office, Kapolei, HI | 225 mi | (855) 572-4866 | 8:30 AM to 3:30 PM |
| Lihue Social Security Office, Lihue, HI | 319 mi | (855) 572-4879 | 8:30 AM to 3:30 PM |
| Daly City Social Security Office, Daly City, CA | 2315 mi | (888) 748-7702 | 9:00 AM to 4:00 PM |
Straight-line distance between office addresses (U.S. Census Bureau geocoder). Blank cells are details SSA doesn't list.
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From SSA's Office Locator, looked up by ZIP code on October 1, 2026. How SSA assigns offices by ZIP code.
Every Social Security office in Hawaii · Offices in and near Hilo
If this office has closed or moved, see what to do when an office closes or moves. Confirm details with SSA's Office Locator and office closings page before you go.
Monday to Friday, 8:30 AM to 3:30 PM, according to SSA's office data (updated March 9, 2026). It's closed on weekends and federal holidays.
SSA asks people to make an appointment before visiting an office. You can schedule online or by calling (855) 572-4860 or SSA's national number, 1-800-772-1213 (TTY 1-800-325-0778). See how to make an appointment.
SSA's Office of Hearings Operations lists the Honolulu, HI Hearing Office as serving the Hilo field office. It's at Prince Kuhio Federal Building, 300 Ala Moana Boulevard, Room 3-303, Honolulu, HI 96850, phone (855) 601-2479 Ext. 31381. You usually ask for a hearing through your field office or online, not at the hearing office.
SSA assigns 28 ZIP codes to this office: 96704, 96710, 96719, 96720, 96725, 96726, 96727, 96728, 96737, 96738, 96740, 96743, 96749, 96750, 96755, 96760, 96764, 96771, 96772, 96773, 96774, 96776, 96777, 96778 and 96780 and others listed on this page. If yours is listed, this is your office.
The Wailuku Social Security Office in Wailuku, HI, about 124 mi away ((855) 572-4863).
Independent site, not affiliated with the Social Security Administration. Office and hearing office details come from SSA's public data and locators. To apply for benefits, appeal or manage your record, go to SSA directly at ssa.gov.