SSA Field Office · Office Code D04
The West Frankfort Social Security Office is a Social Security field office at 1005 Factory Outlet Dr, West Frankfort, IL 62896, phone (888) 223-8869. SSA lists its hours as Monday to Friday, 9:00 AM to 4:00 PM. Appeals from people this office serves are heard at the Evansville, IN Hearing Office in Evansville, IN.
1005 Factory Outlet Dr
West Frankfort, IL 62896
Call (888) 223-8869 for the West Frankfort Social Security OfficeDirections to the West Frankfort Social Security Office
Fax: (833) 950-3707
From SSA's office data (updated March 9, 2026), checked against SSA's Office Locator on October 1, 2026. Closed on federal holidays.
Many tasks don't need this office. With a my Social Security account you can often request a replacement card, change your address or get a benefit letter.
Call (888) 223-8869 or SSA at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday, 8 a.m. to 7 p.m. local time.
Make an appointment first. How to make a Social Security appointment.
Not sure which? Find out if your task needs an office visit.
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SSA's Office of Hearings Operations lists the Evansville, IN Hearing Office as the hearing office for people the West Frankfort office serves. If you ask for a hearing after a denied disability or benefits claim, an administrative law judge from this office handles it.
You usually request a hearing online or through your field office, not by visiting the hearing office. How an appeal reaches a hearing. Source: SSA Hearing Office Locator.
| Office | Distance | Phone | Monday hours |
|---|---|---|---|
| West Frankfort (this office) | (888) 223-8869 | 9:00 AM to 4:00 PM | |
| Carbondale Social Security Office, Carbondale, IL | 19 mi | (877) 714-0377 | 9:00 AM to 4:00 PM |
| Harrisburg Social Security Office, Harrisburg, IL | 25 mi | (866) 366-3980 | 9:00 AM to 4:00 PM |
| Mount Vernon Social Security Office, Mount Vernon, IL | 29 mi | (866) 931-2549 | 9:00 AM to 4:00 PM |
| Cape Girardeau Social Security Office, Cape Girardeau, MO | 53 mi | (866) 931-7077 | 9:00 AM to 4:00 PM |
| Paducah Social Security Office, Paducah, KY | 62 mi | (866) 614-7905 | 9:00 AM to 4:00 PM |
Straight-line distance between office addresses (U.S. Census Bureau geocoder). Blank cells are details SSA doesn't list.
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From SSA's Office Locator, looked up by ZIP code on October 1, 2026. How SSA assigns offices by ZIP code.
Every Social Security office in Illinois · Offices in and near West Frankfort
If this office has closed or moved, see what to do when an office closes or moves. Confirm details with SSA's Office Locator and office closings page before you go.
Monday to Friday, 9:00 AM to 4:00 PM, according to SSA's office data (updated March 9, 2026). It's closed on weekends and federal holidays.
SSA asks people to make an appointment before visiting an office. You can schedule online or by calling (888) 223-8869 or SSA's national number, 1-800-772-1213 (TTY 1-800-325-0778). See how to make an appointment.
SSA's Office of Hearings Operations lists the Evansville, IN Hearing Office as serving the West Frankfort field office. It's at Old Post Office, 2nd & 3rd Floors, 100 NW Second Street, Evansville, IN 47708, phone (855) 863-3559. You usually ask for a hearing through your field office or online, not at the hearing office.
SSA assigns 26 ZIP codes to this office: 62812, 62819, 62822, 62825, 62836, 62841, 62856, 62865, 62874, 62884, 62890, 62891, 62896, 62897, 62915, 62918, 62921, 62922, 62933, 62948, 62949, 62951, 62959, 62974 and 62983 and others listed on this page. If yours is listed, this is your office.
The Carbondale Social Security Office in Carbondale, IL, about 19 mi away ((877) 714-0377).
Independent site, not affiliated with the Social Security Administration. Office and hearing office details come from SSA's public data and locators. To apply for benefits, appeal or manage your record, go to SSA directly at ssa.gov.