SSA Field Office · Office Code A31
The Carolina Social Security Office is a Social Security field office at 5829 Ave 65inf STE 201, Escorial Shopping Ct, Carolina, PR 00987, phone (833) 882-1202. SSA lists its hours as Monday to Friday, 9:00 AM to 4:00 PM. Appeals from people this office serves are heard at the San Juan, PR Hearing Office in San Juan, PR.
5829 Ave 65inf STE 201, Escorial Shopping Ct
Carolina, PR 00987
Call (833) 882-1202 for the Carolina Social Security OfficeDirections to the Carolina Social Security Office
Fax: (833) 950-2958
From SSA's office data (updated March 9, 2026), checked against SSA's Office Locator on October 1, 2026. Closed on federal holidays.
Many tasks don't need this office. With a my Social Security account you can often request a replacement card, change your address or get a benefit letter.
Call (833) 882-1202 or SSA at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday, 8 a.m. to 7 p.m. local time.
Make an appointment first. How to make a Social Security appointment.
Not sure which? Find out if your task needs an office visit.
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SSA's Office of Hearings Operations lists the San Juan, PR Hearing Office as the hearing office for people the Carolina office serves. If you ask for a hearing after a denied disability or benefits claim, an administrative law judge from this office handles it.
You usually request a hearing online or through your field office, not by visiting the hearing office. How an appeal reaches a hearing. Source: SSA Hearing Office Locator.
| Office | Distance | Phone | Monday hours |
|---|---|---|---|
| Carolina (this office) | (833) 882-1202 | 9:00 AM to 4:00 PM | |
| San Juan Social Security Office, San Juan, PR | 3.8 mi | (866) 270-0406 | 9:00 AM to 4:00 PM |
| San Patricio Social Security Office, Guaynabo, PR | 6.8 mi | (866) 783-0627 | 9:00 AM to 4:00 PM |
| Hato Tejas Social Security Office, Bayamon, PR | 11 mi | (855) 748-7638 | 9:00 AM to 4:00 PM |
| Caguas Social Security Office, Caguas, PR | 12 mi | (833) 882-1200 | 9:00 AM to 4:00 PM |
| Toa Alta Social Security Office, Toa Alta, PR | 14 mi | (866) 401-2598 | 9:00 AM to 4:00 PM |
Straight-line distance between office addresses (U.S. Census Bureau geocoder). Blank cells are details SSA doesn't list.
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From SSA's Office Locator, looked up by ZIP code on October 1, 2026. How SSA assigns offices by ZIP code.
Every Social Security office in Puerto Rico · Offices in and near Carolina
If this office has closed or moved, see what to do when an office closes or moves. Confirm details with SSA's Office Locator and office closings page before you go.
Monday to Friday, 9:00 AM to 4:00 PM, according to SSA's office data (updated March 9, 2026). It's closed on weekends and federal holidays.
SSA asks people to make an appointment before visiting an office. You can schedule online or by calling (833) 882-1202 or SSA's national number, 1-800-772-1213 (TTY 1-800-325-0778). See how to make an appointment.
SSA's Office of Hearings Operations lists the San Juan, PR Hearing Office as serving the Carolina field office. It's at Capital Office Building, 10th Floor, 800 Ponce de Leon Avenue, San Juan, PR 00907, phone (866) 262-0047. You usually ask for a hearing through your field office or online, not at the hearing office.
SSA assigns 8 ZIP codes to this office: 00729, 00772, 00924, 00979, 00982, 00983, 00985 and 00987. If yours is listed, this is your office.
The San Juan Social Security Office in San Juan, PR, about 3.8 mi away ((866) 270-0406).
Independent site, not affiliated with the Social Security Administration. Office and hearing office details come from SSA's public data and locators. To apply for benefits, appeal or manage your record, go to SSA directly at ssa.gov.